As with everything else in our company, we’re just a little bit different in our approach to support.
We don’t believe in distant call centres; who take your call, give you a reference number and then your issue disappears into the ether of call logs, references and people working on your issue who know nothing about your company.
At Maple Lake, when you call in for support, you get to speak to a real person who is knowledgeable about the application you are using.
In addition, we setup remote connection capabilities with all of our clients, so that while you are on the phone with our support team, they can connect in and help diagnose the problem immediately.
A further innovation we offer is to maintain duplicates of the configuration for each client within our server facilities in Toronto, which enables us to test planned upgrades and enhancements to the application on a number of different scenarios before new versions are released.
Like everything else in Maple Lake, we believe in the personal touch.
Company Founded: 2001
Head Office: Toronto, Canada
Satellite Offices: USA, UK, Australia
First Client: Roots Canada